Inbox
WhatsApp, Instagram messages and comments, and Google reviews, answered in one place.
Open Inbox. Conversations appear here once the accounts are connected in Connect Accounts (and, for WhatsApp, set up in WhatsApp › Setup). If a channel is connected but not receiving, the inbox says Not receiving yet - fix in Setup.
Find a conversation
- Switch between WhatsApp, Instagram DMs, Instagram comments and Google reviews.
- Needs reply shows only the ones waiting for you. A number shows how many messages are unread.
- Search names, numbers and messages, or pick a tag to see only those conversations.
Reply
- Open the conversation.
- Type your reply (Enter sends, Shift+Enter starts a new line), or choose Suggest a reply: the AI writes one from your brand profile and the conversation. Read and change it before you send.
- For a Google review, write a public reply; everyone can see it on Google. Replies are posted as the team member who connected the Google Business Profile.
- For an Instagram comment you can also Hide it from Instagram (and Show it again).
Tags
Tag a conversation (Booking, Price question, Complaint…) so your team knows what it is at a glance. Open a conversation and use Tag to add one; Manage tags renames or removes them.
From message to lead
A new WhatsApp or Instagram contact becomes a lead in the Leads CRM by itself, with where they came from, so you can follow them up to a sale. To have the AI answer WhatsApp for you, see the WhatsApp Assistant.