Getting Help
Stuck, need more, or want to talk to someone: here is where to go.
Support tickets
- Open Support in the app.
- Write a subject and your message. Optionally pick a category: General, WordPress Migration Request (move an existing WordPress site to Convotra) or Custom Development Request (something built for you).
- On the Agency plan you can mark it as priority.
- Your tickets are listed with their live status; the support team replies right there, and you can reply back.
AI Marketing Assistant
Open AI Assistant to chat about your marketing: ideas for posts and offers, ad wording, what to do next. It knows your brand profile. Pick one of the suggested questions to start.
Community
Community is where Convotra businesses ask questions and share what is working. Start a post with a title, details and optionally a category, or reply to others.
Need more credits, storage or websites?
Open Usage & Resources to see what you have used this month: AI credits, storage and websites. Choose Request more for more AI credits, more storage or more websites, and follow the request under Your requests. Or move to a bigger plan; see Plans & Billing.
Talk to us
- Book a call at meetings.convotra.website: pick a day and a time. You get an email with the joining link once it is confirmed.
- On plans that include it, the account care card on the Support page shows the person looking after your business, and lets you ask for a quarterly strategy review: an hour on what worked, what did not, and the plan for next quarter.
Find it yourself
- Start with The Complete Workflow to see where each feature fits.
- The dashboard's Do these next list always shows the next step for your account.
- The FAQ answers the common questions.